DELIVERYPOLICY
Receiving your delivery
After the items in your order have been picked and packed, a personal shopper will start the delivery process.
To make sure you get your delivery as scheduled, we recommend, keeping an eye out for text messages and phone calls from the delivery driver. Also, be sure to leave helpful instructions for parking, gate codes, or other clues to find your home.
Driver can’t find your location
If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, drivers are unable to leave an order unattended. Orders containing alcohol can never be left unattended.
When a customer can’t be found or contacted for an extended period of time, the order may be cancelled.
BSEXpressPOLICY
Receiving your order
After the items in your order have been picked and packed, a BSExpress professional will start the delivery process.
To make sure you get your order at a time to suit you, we recommend, keeping an eye out for text messages and phone calls from the professional. Also, be sure to leave helpful instructions for parking, gate codes, or other clues to find your home.
BSExpress PRo can’t find your location
If the Bsexpress Pro can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, professionals are unable to leave an order unattended. Orders containing alcohol can never be left unattended.
When a customer can’t be found or contacted for an extended period of time, the order may be cancelled.
Unavailable to receive delivery
In the case that you can’t be there to receive your delivery in person, we recommend first reaching out to a friend or neighbor to get it for you. Just let the driver know of the change by adding a note in the delivery instructions or sending them a message through the Bsexpress app or website.
Alternatively, you can ask the driver to leave the order unattended in a designated spot.
Wrong address on order
If you place an order and realize that it’s headed to the wrong address, you’ll need to BSExpress Customer Care to make the needed changes. If you are unable to catch the order in time and we are unable to contact you the order will automatically be cancelled.